Assistant Hotel Manager

The Assistant Hotel Manager oversees essential operations in a high-volume gaming and hospitality property. This role involves reviewing hotel occupancy, advising staff on rates, special groups, and events, while attending pre-convention meetings to address group needs. It ensures smooth shifts through proactive scheduling and service adjustments.

Day-to-day duties include making employee schedule adjustments for sick calls, completing performance appraisals for non-union staff, and coaching or disciplining associates as necessary. Managers control expenses to achieve acceptable returns on invested costs and complimentary services. They also handle efficient distribution of show tickets and room allocation.

Collaboration is key, maintaining close work relationships with other department managers to promote efficient operations. The role coordinates programs and activities with marketing and VIP reservations. Customer service issues are resolved promptly and cheerfully, upholding company standards of dress and department protocols.

Growth opportunities involve identifying strengths, opportunities, and threats to adjust plans effectively. Recommend incentive programs to reduce costs or increase revenues, and develop personal relationships with premium players. Training and orientation empower guest contact employees to achieve targeted Hospitality Total Service scores.