Hotel General Manager

1w1 week ago

Extended Stay America

Mount Pleasant, US · Full-time · $60,000 – $90,000

About this role

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role achieves positive associate satisfaction, meets financial goals, and upholds the property's reputation while maintaining company brand standards. It provides leadership to property associates for an exceptional workplace.

Ensures rooms are Guest Ready with highest cleanliness standards, maintains public areas and grounds, and completes daily room inspections. Manages ESA Brand Standards and processes for continuous improvement. Efficiently manages rooms, labor expenses, and cash including in-house balances.

Follows proper recruiting, interviewing, screening, and hiring procedures. Onboards and trains new associates with Best Day Ever and Extended Stay University compliance. Drives positive work environment through teamwork, daily team meetings, and providing necessary tools.

Partners with District Manager for optimal associate performance via coaching and policy enforcement. Ensures quality lead generation through GSR collections, in-house leads, and market awareness. Upholds ESA standards, policy compliance, and timely bank deposits.

Requirements

Proven ability to manage overall hotel operations and guest satisfaction
Experience leading teams in hospitality environments
Knowledge of brand standards and cleanliness protocols
Skills in recruiting, hiring, onboarding, and training associates
Competency in financial management including cash handling and labor control
Familiarity with lead generation and market surveillance in hospitality
Ability to enforce policies consistently and coach associates

Responsibilities

Demonstrate and promote 100% commitment to providing the best possible experience for guests
Ensure all guest related issues are resolved consistent with company goals and objectives
Ensure rooms are Guest Ready, adhering to highest cleanliness standards and completing daily inspections
Manage ESA Brand Standards and processes while pursuing continuous improvement
Ensure proper recruiting, interviewing, screening, reference checking, and hiring procedures
Onboard and train new associates including Best Day Ever and Extended Stay University compliance
Drive positive work environment through teamwork, leading by example with energy and recognition
Manage labor expenses by approving daily punches and utilizing productivity reports