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Villa Group

Housekeeping Supervisor

1w

Villa Group

MV · Full-time · $14,400 – $30,000

About this role

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight, Villa Park features spectacular azure lagoons and dense jungle at its core. As Housekeeping Supervisor, demonstrate the essence of creating an exceptional guest journey. Remain committed to taking care of guests from arrival through departure.

Lead and supervise the day-to-day operation of the department to ensure service standards with friendly and engaging service. Handle guest concerns and react quickly, tracking and notifying proper areas for memorable moments. Ensure Team Members are informed daily about priorities to personalize service.

Conduct training and coaching for line level colleagues, inspect and assign duties to office assistants with daily morning briefs. Check attendance and follow up on maintenance complaints sent to concerned departments. Manage mini bar and consumption items from main store, distributing to units while maintaining stock and bills.

Update and check all reports daily from units, informing necessary information and concerned persons. Report to the Executive Housekeeper on changes or emergencies, cooperating with other departments for smoother operations. Promote good teamwork among Team Members and management while serving with humility, radiating optimism, and relying on family.

Requirements

  • Service focused personality
  • Previous experience in a similar leadership role
  • Strong interpersonal abilities
  • Problem solving abilities
  • Ability to lead by example
  • Familiarity with housekeeping inspection procedures
  • Knowledge of inventory management for mini bars and consumables
  • Proficiency in departmental reporting and coordination

Responsibilities

  • Lead and supervise the day-to-day operation of the department to ensure service standards
  • Handle guest concerns and react quickly, tracking and notifying proper areas
  • Ensure Team Members are informed daily about priorities to personalize service
  • Train and coach line level colleagues
  • Inspect and assign duties to office assistants with daily morning brief
  • Check attendance and follow up on maintenance complaints
  • Get mini bar and consumption items from main store and distribute to units
  • Maintain mini bar stock and bills, update and check all reports daily

Benefits

  • Serve with Humility
  • Radiate Optimism
  • Rely on Our Family
  • Work in a magical isle with azure lagoons and jungle