Rooms Division Manager

1w1 week ago

Aramark

US · Full-time · $65,000 – $85,000

About this role

Denali Park Village is a highly rated resort just outside Denali National Park & Preserve, nestled on the Nenana River minutes from the park entrance. Open May to September, guests enjoy comfortable rooms, excellent dining, and live entertainment amid endless summer days with up to 20 hours of daylight.

The Rooms Division Manager oversees Front Office, Housekeeping, and Guest Services to ensure exceptional guest experiences in this seasonal role from late April through September 2026. This hands-on leader drives team performance and maintains high service standards during the busy summer season.

Daily operations involve a strong presence on property to support staff, interact with guests, and collaborate with Maintenance, Food & Beverage, and Retail teams for efficiency and cohesion. Monitor occupancy, room assignments, and rate strategies to support revenue management.

Join an unforgettable adventure with comfortable on-site housing, on-site gym, inclusive meal plan, and fun activities. Partner across departments in a stunning natural setting near 6.2 million acres of wilderness attracting over half a million visitors annually.

Requirements

3+ years of progressive leadership experience in hotel operations, preferably in Rooms Division management
Strong understanding of front office systems
Experience supervising housekeeping and guest services operations
Knowledge of revenue management including occupancy monitoring and rate strategies
Proficiency in staffing, scheduling, and performance management for seasonal teams
Ability to multi-task, think quickly, and adapt to accomplish goals
Familiarity with health, safety, and cleanliness standards in hospitality
Experience using company software for payroll management

Responsibilities

Lead and manage the Rooms Division, including Front Desk, Housekeeping, and Guest Services teams
Ensure seamless daily operations with a strong presence on property to support staff and interact with guests
Develop and implement service standards, policies, and procedures aligning with guest-focused culture
Monitor guest feedback and operational performance metrics to identify and implement improvements
Manage staffing, scheduling, performance evaluations, training, and resource planning
Partner with Maintenance, Food & Beverage, and Retail teams for cohesive guest experience
Oversee inventory control for linens, amenities, and housekeeping supplies
Handle guest concerns promptly and professionally to ensure satisfaction and loyalty