Reservations Agent

1w1 week ago

Trojan Holdings

Queenstown, NZ · Full-time · NZ$52,000 – NZ$52,000

About this role

At the Hermitage, Aoraki/Mount Cook, guests stay for the unique location, amazing views, excellent service, and one-off experiences. Team members choose to work here for extraordinary career opportunities in the national park, delivering memorable guest experiences. As part of the Queenstown-based team, Reservations Agents sell and manage the hotel’s accommodation, restaurant, and activity inventory by maximizing occupancy and revenue.

Focus on the guest experience and create great first impressions by responding to accommodation and activity enquiries via email, phone, and agent website portals promptly, accurately, and professionally. Offer knowledge and insight into the hotel’s products and services, plus general area and tourist information. Utilise reservation systems daily with consistently high accuracy while handling sensitive information like confidential agent rates and credit card details with care.

Join an enthusiastic reservations team in a diverse and exciting role within a small, motivated team. Enjoy the best of both worlds: work for New Zealand’s most iconic hotel while based in Queenstown. Experience amazing team culture, complete with a coffee machine and bring your dog to work on Fridays.

Gain a unique experience that develops your career and transfers to future adventures, seeing every aspect of the hospitality industry. Benefit from opportunities to grow, develop, upskill, and work in other departments. Free access to all Hermitage Hotel activities, generous food and beverage discounts from day one, and discounted accommodation for friends and family await.

Requirements

Previous experience working in a fast-paced reservations or call-centre environment, 6 months or more preferred
Confidence in using technology and data entry
Attention to detail and excellent time management
Guest focused, personable, confident, and collaborative approach
Ability to work with a small, motivated team as well as independently
Ability to quickly learn new products, services, and systems
Fluent in English, dual language desirable

Responsibilities

Sell and manage the hotel’s accommodation, restaurant, and activity inventory to maximize occupancy and revenue
Respond to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately, and professionally
Focus on the guest experience and create great first impressions
Offer knowledge and insight of the hotel’s products and services as well as general knowledge of the area and relevant tourist information
Utilise the hotel’s reservation systems daily with a consistently high level of accuracy
Handle sensitive information such as confidential agent rates and credit card details with care
Provide both guests and hotel information systems with timely and accurate data

Benefits

Full-time permanent and fixed-term opportunities, minimum 60 hours per fortnight at $26.50 per hour
Best of both worlds: work for New Zealand’s most iconic hotel based in Queenstown
Amazing team culture and coffee machine
Bring your dog to work Fridays
Free access to all activities offered by the Hermitage Hotel
Generous discounts on food and beverage from first day
Discounted hotel accommodation for friends and family
Opportunities to grow, develop, upskill, and work in other departments