Assistant Hotel Manager

At Caesars Entertainment, the Mission is “Create the Extraordinary,” the Vision creates spectacular worlds that immerse, inspire and connect, and Values are “Blaze the Trail, Together We Win, All-In on Service.” Assistant Hotel Managers uphold these while reviewing hotel occupancy and advising staff on rates, special groups and events. The role supports the People Planet Play framework for team wellbeing and community contributions.

Day-to-day involves attending informational and pre-convention meetings to determine group special needs. Make employee schedule adjustments due to sick calls and manage efficient distribution of show tickets and room allocation. Ensure customer service issues are dealt with promptly and cheerfully.

Collaborate closely with other department managers and supervisors for smooth operations. Coach and discipline associates, complete non-union performance appraisals, and ensure company standards of dress are observed. Provide training and authority to guest contact employees for quality service.

Control expenses for acceptable returns on invested and complimentary services. Recommend incentive programs to reduce costs or increase revenues, and identify strengths, opportunities and threats. Develop personal relationships with premium players and coordinate events with marketing and VIP reservations.