Assistant Hotel Manager

Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift. Attend informational and pre-convention meetings to determine if the group requires special needs. Make employee schedule adjustments as needed due to sick calls and complete performance appraisals for non-union staff.

Coach and discipline associates as necessary while controlling expenses to achieve an acceptable rate of return for invested expenses and complimentary services. Identify strengths, opportunities and threats to achieve the plan, adjusting to leverage strengths and minimize threats. Recommend and implement incentive programs in each department to reduce costs or increase revenues.

Develop personal relationships and manage staff to build relationships with premium players in tables, slots, and all markets. Coordinate programs, activities, special events and databases with general marketing and VIP reservations. Maintain close work relationships with other department managers to promote smooth operations.

Manage the efficient distribution of show tickets and room allocation. Ensure customer service issues are dealt with in a prompt and cheerful manner and company standards of dress are observed. Provide training, orientation and authority to guest contact employees to attain targeted Hospitality Total Service scores.