Front Desk Agent

1w1 week ago

Marriott International

Arlington, US · Full-time · $35,000 – $45,000

About this role

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done. Guest Experience Experts process operational needs, address guest requests, complete reports, or share the highlights of the local area. They make transactions feel like part of the experience.

Critical to success are creating a safe workplace, following company policies and procedures, maintaining confidentiality, and protecting company assets. They uphold quality standards and ensure uniform, personal appearance, and communications are professional. Guest Experience Experts stay on their feet, moving around for extended periods.

They take a hands-on approach, standing, sitting, walking, and handling objects weighing less than or equal to 10 pounds without assistance. No related work experience, supervisory experience, or license is required. At Marriott International, we are dedicated to being an equal opportunity employer.

Requirements

High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing ≤10 pounds
Professional uniform, personal appearance, and communications

Responsibilities

Deliver a wide range of services that guide guests through their entire stay
Process operational needs and address guest requests
Complete reports and share highlights of the local area
Make transactions feel like part of the guest experience
Create a safe workplace and follow company policies and procedures
Maintain confidentiality and protect company assets
Uphold quality standards and ensure professional uniform, appearance, and communications
Stand, sit, or walk for extended time and handle objects up to 10 pounds