Night Auditor

1w1 week ago

Springwood Hospitality

Bethlehem, US · Full-time · $30,000 – $40,000

About this role

Represents the hotel to the guest through their stay by performing sales and customer service functions related to guest registrations, reservations, and revenue collections. These functions assure guests receive a safe and secure place to stay with friendly, attentive service ensuring a pleasant stay and smooth checkout.

Responsible for total desk operation as Manager on Duty during late evening and early morning hours. Responds immediately to guest requests while maintaining hotel safety and security. Maintains thorough communication with management staff throughout the shift.

Provides the highest quality of service at all times, anticipating guest needs and exceeding expectations. Assists guests efficiently, courteously, and professionally in all service-related functions. Greets and registers guests, handles check-ins and check-outs, and accommodates special requests whenever possible.

Acts as liaison between management and guests, handling special requests and complaints on first interaction. Prepares nightly reports including AM Housekeeping Status Report and security logs. Ensures accurate work in property envelopes and updates pass-on log for next shift.

Requirements

Clearly read, write and understand English in order to service the needs of guests
Provide the highest quality of service to the guest at all times and exceed their expectations
Thorough knowledge of the room types and the differences between them
Assist guests efficiently, courteously and professionally in all service related functions
Act as a liaison between management and guests handling special requests and complaints
Organize shift and review remaining reservations verifying updated contingency reports
Attention to detail for accurate nightly reports and property envelope work
Ability to work independently maintaining hotel safety and security overnight

Responsibilities

Greet and register guests and provide room assignments accommodating special requests whenever possible
Handle guest check-ins and check-outs efficiently, friendly and professional manner
Act as Manager on Duty and respond immediately to guest requests
Prepare AM Housekeeping Status Report recording same day check-outs, ready rooms and rooms out of order
Ensure all wake-up calls are handled promptly and properly
Complete nightly backup of property management system on tape and store in safe
Complete security report identifying unusual events and update pass-on log
Deliver express check-out envelopes to guest rooms before 5:00 AM and newspapers where available