Operations Manager

1w1 week ago

Compass Group

Jamaica, US · Full-time · $73,000 – $75,000

About this role

Working as a Restaurant Manager, you are responsible for the effective execution of service and implementing the Standards of Excellence as determined by the location, company, and client. This role manages and staffs the entire front of the house staff at Restaurant Associates, a leading provider of dining and event catering for prestigious museums, performing arts centers, and corporations.

You hire, train, and develop all FOH restaurant staff in fine dining service standards while maintaining schedules, payroll, and administrative support for food and beverage cost controls. Organize and conduct pre-shift and departmental meetings daily, create seating charts, station assignments, and side work lists to meet business demands.

Maintain communication with all departments to ensure customer service needs are met, handle reservation systems, and uphold cleanliness and presentation of the dining room area. Investigate and resolve client/guest complaints in a timely, professional, diplomatic manner while ensuring the highest level of service and guest satisfaction.

Join a team recognized by Glassdoor's Employee Choice Awards as one of the Best Places to Work. This position is eligible for an Employee Referral Bonus, encouraging qualified referrals through PeopleHub. Apply to Restaurant Associates, a member of Compass Group USA, for this hospitality operations role.

Requirements

Bachelor’s Degree preferably in hospitality, or equal fine dining experience
Six to eight years of upscale fine dining with at least three years of management experience
Cash handling and reconciliation of cash banks and POS systems
Ability to hire, develop, train, coach and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems

Responsibilities

Hire, train, and develop all FOH restaurant staff in fine dining service standards
Maintain schedules, payroll, and administrative support to control food and beverage costs including inventory and pars
Organize and conduct pre-shift and departmental meetings daily
Maintain communication with all departments to ensure customer service needs are met
Create seating charts and station assignments daily, following up on expected business
Maintain reservation systems and books to accommodate business demands
Create side work assignments and ensure completion with wait staff
Investigate and resolve client/guest complaints in a timely, professional, diplomatic manner