Director of Hotel / Hotel General Manager

1w1 week ago

Live! Casino & Hotel

Hanover, US · Full-time · $99,000 – $123,000

About this role

The Hotel General Manager is responsible for the overall leadership and management of the hotel departments. Deliver a Fun, Friendly, and Comfortable experience for all Team Members and Guests. Establish and maintain standards for a 4-star boutique hotel experience, reporting to the property General Manager.

Support, develop, and implement strategic operational and service strategies to lead in occupancy, rate, and guest satisfaction scores. Plan, control, communicate, and implement procedures for efficient operations under Maryland Gaming Commission conditions. Direct hotel departments including Front Office, Housekeeping, Food and Beverage, and Facilities.

Partner with the VP of Sales to execute sales strategy and collaborate on Contact Center operations. Liaise with Finance Division to enforce policies and controls. Lead staff in developing strategies to accomplish ownership-approved objectives.

Direct preparation of short-term and long-term business plans and budgets. Evaluate overall operations regularly and support revenue optimization for maximum financial results. Enforce Learning & Development to deliver 4-star service and ensure clear expectations for direct reports.

Requirements

High School Diploma or GED required; 2-year degree in hospitality, finance or management preferred
Five to ten years of related experience and/or training, or equivalent combination
Experience at a 4 or 5 star rated Hotel required
Ability to comply with all state gaming regulations, including obtaining a license
Ability to maintain visual attention and sustained mental concentration for significant periods
Create innovative strategic plans that are guest service-oriented
Analyze and interpret marketing research and financial data
Ability to stand and walk for extended periods, lift 20-30 pounds, and use stairs and elevators

Responsibilities

Support, develop, and implement strategic operational and service strategies to lead in occupancy, rate, and guest satisfaction
Plan, control, communicate, and implement procedures for efficient operations under Maryland Gaming Commission conditions
Direct and lead staff in developing strategies to accomplish objectives approved by ownership
Direct hotel department staff including Front Office, Housekeeping, Food and Beverage, and Facilities
Partner with VP of Sales to execute Live! Sales and strategy
Collaborate on the operation of the Contact Center
Liaise with Finance Division to ensure adherence to policies and controls
Direct preparation of short-term and long-term business plans and budgets

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off