Rental Service Agent

1w1 week ago

Indie Campers

Union City, US · Full-time · $46,000 – $46,000

About this role

We’re looking for travel enthusiasts with a passion for guest service at our depot in San Francisco. You’ll be the face of our company, reporting directly to the Branch’s Operations Assistant. Your goal is ensuring outstanding customer service, maintaining our fleet of campervans in top condition, and taking ownership of issues for smooth operations.

You’ll handle incoming reservations, welcome guests, and manage check-ins and check-outs. Prepare and clean campervans while monitoring maintenance and repair needs. Register guests, track stock, process payments, handle complaints, and troubleshoot emergencies.

Join a young, fast-growing, and innovative company where you make a difference. Report to the Operations Assistant in a dynamic depot environment focused on guest satisfaction and fleet readiness. Work directly with customers in a hands-on hospitality role.

Enjoy career development in Field Operations or HQ roles in Lisbon, Mexico, or Los Angeles. Receive continuous training and coaching to build key skills. Benefit from $23.35 hourly rate plus sales commissions and customer satisfaction bonuses, plus free road trips across North America, Europe, and Oceania.

Requirements

Travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car desirable
Great communication skills and aptitude for direct contact with customers (mandatory)
Eligible to work in the US, valid driver's license, and confident driving a campervan (mandatory)
Available to work weekends and public holidays
Responsible person who takes work seriously and can be relied upon
Well-organised and good at solving problems

Responsibilities

Handle incoming reservations, welcome guests, and manage check-ins and check-outs
Prepare and clean campervans
Maintain campervans in top condition and monitor maintenance and repairing needs
Register guests, monitor stock, and process payments
Handle complaints and troubleshoot emergencies

Benefits

Part of a young, fast-growing and innovative company where you make a difference
Career development opportunities in Field Operations or HQ roles in Lisbon, Mexico or Los Angeles
Continuous training and coaching to develop skills
$23.35 hourly rate + sales commissions + customer satisfaction bonuses
Free Road Trips to experience Indie firsthand around North America, Europe and Oceania