Pre-Opening Hotel Manager

1w1 week ago

The Usual

Florence, IT · Full-time · €55,000 – €85,000

About this role

The Usual is an international and innovative hotel group transforming hospitality into positive experiences for guests, colleagues, and communities. Bringing travel as a force for good to Florence with its first hotel outside the Benelux, opening in Q1 2027. Join as Pre-Opening Hotel Manager to build teams delivering top-notch service with fun.

In charge of opening The Usual Florence, build the team, position as sustainable lifestyle hotel and F&B hotspot, set processes and standards. Oversee daily operations, restaurant, and wine bar post-opening. Balance efficiency with lifestyle brand character under empowering leadership.

Moments from the station and steps from iconic streets, the hotel offers 80 guest rooms, wine bar with Tuscan dishes, library, fitness, art space, and lush courtyard. Part of a passionate international team encouraging ownership, care for world and people, never settling. Challenge the status quo in design and sustainability.

Lead by example where team ideas are valued and inclusion is standard. Become a great place to work, connect local communities, and welcome global travellers. Redefine hospitality with fun, inclusive, mindful experiences prioritizing sustainable choices.

Requirements

Commercially driven hospitality leader thriving in building operations from the ground up
People-focused with experience building and leading teams for top-notch service
Strong leadership promoting inclusion, ownership, and empowering team members
Proven ability to set operational processes and standards for lifestyle hotels
Financial acumen with accountability for hotel revenue metrics like RevPAR and EBITDA
Knowledge of F&B operations including restaurants and wine bars
Experience positioning hotels as community and lifestyle hotspots
Familiarity with hospitality compliance including health, safety, and local regulations

Responsibilities

Lead the successful pre-opening and opening of The Usual Florence, ensuring seamless launch across operations, team, and guest experience
Drive best-in-class guest experience and service excellence, positioning the hotel as a leading hospitality destination in Florence
Own and drive overall financial performance, with full accountability for Revenue, GOP, EBITDA, ADR, and RevPAR
Build, inspire, and lead a high-performing team culture focused on ownership, energy, and exceptional guest service
Establish and optimise operational structures, processes, and standards, balancing efficiency with lifestyle and F&B-driven guest experience
Position The Usual Florence as a leading lifestyle and F&B destination, ahead of local trends with strong community and brand relevance
Ensure full compliance with regulatory requirements including health & safety, HACCP, fire safety, and local legislation
Act as the face of the hotel, building relationships with guests, partners, local community, and key stakeholders