Wendy's General Manager

1w1 week ago

WKS Restaurant Group

Encinitas, US · Full-time · $70,000 – $95,000

About this role

The General Manager oversees daily operations of the restaurant, ensuring smooth and efficient business performance. They manage and develop employee teams, maintain high customer service levels, ensure food safety compliance, and achieve financial and operational targets.

Day-to-day duties include overseeing scheduling, food ordering, inventory management, payroll, and staffing levels based on sales volumes. Managers handle opening and closing procedures, conduct daily walk-throughs, complete Wendy’s Critical Checklists, and perform weekly inventory counts.

Team leadership involves hiring, training via WKS+ and WeLearn systems, performance reviews, coaching, and enforcing uniform standards. Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork in a fast-paced environment requiring physical activity like standing, lifting, and using technology.

Financial management covers budgeting, forecasting, P&L analysis using WKSConnect, and meeting sales/profit goals. Resolve customer issues professionally with BLAST and No Fault Policy, ensure regulatory compliance, and report concerns to District Leader and HR promptly.

Requirements

Ability to perform physical activities: reaching, bending, stooping, standing, lifting, pushing/pulling
Knowledge of Wendy’s Critical Checklists, food safety audits, and Health Department standards
Familiarity with company tools: WKS+, WeLearn, WKSConnect, TrueView for assessments
Understanding of P&L statements and financial reporting
Commitment to WKS Values: Integrity, Loyalty, Winning, Service, Teamwork
Experience enforcing uniform, grooming, and workplace conduct policies
Ability to cover workstations and assist during breaks

Responsibilities

Lead and manage a team of employees by hiring, training, motivating, and developing staff
Conduct onboarding in WKS+ and WeLearn, and performance reviews with coaching
Oversee restaurant operations including scheduling, food ordering, inventory management, and payroll
Ensure compliance with daily walk-throughs, Wendy’s Critical Checklists, and food safety standards
Maintain customer service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste
Manage finances including budgeting, forecasting, P&L analysis via WKSConnect
Resolve customer issues using BLAST and No Fault Policy
Ensure compliance with local, state, federal laws and report harassment or violations