General Manager

1w1 week ago

Philz Coffee

La Jolla, US · Full-time · $64,000 – $72,000

About this role

At Philz, we’re doing something bigger than coffee—we’re building culture and community. General Managers provide frontline leadership to Team Members and ensure the financial health of the store. They cultivate a culture aligned with core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Roll up your sleeves and interact daily with customers and employees to inspire and be part of the experience. Create an employment experience in line with Philz Core Values by training and developing top team members. Maximize financial performance through a great work environment delivering exceptional service.

Set goals and expectations for team members, align performance and incentives, and hold them accountable. Partner with district recruiter to attract, develop, and retain diverse, high-performing talent. Support strategic initiatives focusing on culture, community, and operations.

Philz offers an inclusive, fun, creative, and vibrant workplace where you can be yourself and dress the way you want. Enjoy flexibility in your schedule to live your best life. Join an environment dedicated to bettering people’s days and building community.

Requirements

3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting
Proven experience in managing the financial health of retail operations including P&L oversight, driving revenue and managing costs
Proven ability to create an inclusive and dynamic team and work environment
Proactive, self-starter who can work well both independently and as part of a team
Solid business acumen
Proven ability to recruit, motivate, train and retain a team
Excellent verbal and written communication skills
Strong organizational and time management skills

Responsibilities

Provide frontline leadership to Team Members and manage the financial health of the store
Establish and cultivate a store culture aligned with Philz core values and mission
Interact daily with customers and employees to inspire and be part of the experience
Train and develop team members aligned with Core Values for professional development
Maximize store financial performance by creating a great work environment for exceptional customer service
Set goals and expectations for team members, manage performance issues, and hold team accountable
Partner with district recruiter to attract, develop, and retain diverse high-performing talent