Hotel General Manager

1w1 week ago

The Indigo Road Hospitality Group

Charleston, US · Full-time · $110,000 – $160,000

About this role

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG redefines the industry through exceptional guest care. Hotel Richemont is an intimate boutique hotel nestled in downtown Charleston, blending historic and contemporary elements.

The Hotel General Manager influentially leads with confidence and conviction while showcasing resilience and adaptability. As Operational Leader, genuinely strive to serve others and build teams based on passion, collaboration, respect, and growth opportunities. Communication and relationships across team, guests, community, and vendors are top priorities.

Empowered to make critical decisions yet humble enough to roll up sleeves and get the job done. Prefer to be in the trenches, especially during peak periods, not an Office GM. Dedicated to understanding every guest's name and preferences, internal and external.

Show up enthusiastic to touch tables at Two Bit Club, support housekeeping with rooms, welcome guests at front desk. Positively deliver on the financial bottom-line while crafting individually specific experiences. These unique moments become engraved memories because of how you made them feel.

Expect a varying schedule of days, nights, weekends, holidays based on seasonality, typically 55 to 60 hours weekly. IRHG supports growth through distinctive perks and programs. Join a passionate family dedicated to indelible guest memories.

Requirements

Demonstrated ability to lead influentially with confidence and conviction
Resilience and adaptability in dynamic hospitality environments
Genuine commitment to serving others as an operational leader
Hard-working approach with humility to handle hands-on tasks
Strong communication skills focused on building relationships across stakeholders
Preference for being in operations rather than office-bound management
Dedication to personalizing guest experiences through names and preferences
Enthusiasm for supporting all departments to create lasting memories

Responsibilities

Lead hotel operations with confidence, conviction, resilience, and adaptability
Build teams based on passion, collaboration, respect, and growth opportunities
Make critical decisions and roll up sleeves to get the job done
Prioritize communication and build relationships with team, guests, community, and vendors
Be hands-on in the trenches during peak periods across departments
Learn and remember every guest's name and preferences
Support housekeeping with rooms, touch tables at Two Bit Club, and welcome guests at front desk
Deliver on financial bottom-line while crafting unique, memorable guest experiences